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In an industry where a true hardship occurs if a product, such as a furnace, fails, quick response time is essential. Patterson’s has a large enough staff to give prompt service, but is small enough to keep it personal, as the following customers can attest to:
“Very prompt and efficient service,” says Gail Fox of her experience with Patterson, Heating, Cooling and Fireplaces. “Very helpful in getting our furnace replaced and installed ASAP so we didn’t have to endure the cold weather while waiting.”
Stephanie Weber expresses gratitude for Patterson’s regular servicing program. “….I am truly grateful for the regular service which caught the crack in (the furnace’s) heat exchanger before it was used—there by, in all probability, saving our lives.”
05/27/2011
“Detailed estimate, very prompt installation, very courteous installers, very impressed!! Thank you!”
-Janet Mehrl
05/23/2011
“Having 2 men working in house they were very quiet, probably left area cleaner than when they arrived. Went out of their way to explain everything. Thank you for your professional workers.”
-Lorace Amling
04/27/2011
“This installation was a complete satisfaction for me. The service man “Jim” was the best I ever dealt with. He was just great in every detail. I’ll be back when we need more service. Thank you and Thank Jim again for me!”
-Don Remakel
04/08/2011
“Excellent work and customer service. They work with the customer and meet all of their needs. Great work Team Patterson!!!”
-Meho Muminovic
04/06/2011
“The installers did a great job! I left special instructions for them and they did what was asked. Excellent craftsmanship! Also appreciate the use of the space heaters on the night we had no heat. Thank you!”
-Chris Taylor
11/12/10
“The response following the initial inspection was very quick. The meetings were very informational and all questions were answered so I could understand. The installers were very friendly, clean and willing to answer any of my questions. I am very satisfied with the service and job completed.”
-Ashley Verbeten
09/27/2010
“Your representative was very knowledgeable and honest about what we should upgrade to. Your service installers were fantastic about no mess and very efficient. Overall we are please with our new products. We would highly recommend your company. Thank you!”
-Sara Bowling
03/15/2010
“We felt Darrell did a great job of highlighting both the reputation of your company and the quality of your product. We didn’t consider going anyplace else. Your service technicians were courteous and helpful and finished the job in one day. They also did a terrific job of cleaning up leaving no sign they were even here. We also appreciated the loan of the space heaters!”
-Jerry Schmidt
02/11/2010
“Wow! Patterson does it again! You have installed 2 fireplaces and now a new Amana furnace. I noticed immediately the difference when I opened the door. This house is actually warm. Most importantly, my wife is happy! And when she is happy, everyone is happy! Thanks Darrell and Steve and his crew. You rock!”
-Steve Houselog
01/09/2010
“Thanks for your response to our untimely emergency. You were there and did an excellent job for us when we needed you the most. We are grateful!”
-Robert Mosby
12/18/2009
“Eleven years ago, Patterson made a service call to my house. I was very impressed with the service. I’ve stayed with Patterson ever since –new central air, electric fireplace and now a new furnace. And I’m still impressed!”
-Colleen O’Hare
11/30/2009
“Done a good job. Duct work was very good! Workers were very knowledgeable and courteous. They could answer every question and we understood their answers! Thanks for a job well done!!”
-Randy & Linda Duhme
07/14/2009
“It was great being able to do business with a reputable company and your service was “top quality” in keeping our old system cooling our house during the very hot and humid conditions until our new installation was completed!”
-Betty & Darryl Seiler
07/06/2009
“A nice neat and clean installation. A good experience from start to finish. Nice to deal with and answer to my many questions.”
-Dan Arling
04/27/2009
“Our overall experience was excellent. Darrell was very helpful in the initial purchase. Jim and Jay were extremely knowledgeable and courteous during the installation. I can honestly say we never went anywhere else for a second opinion. We were confident we were being treated fairly. I’m glad to say we were right.”
-Cathy & Mark Stone
11/01/07
“Very prompt and efficient service. Very helpful getting our furnace replaced and installed ASAP so we didn’t have to endure the cold weather while waiting” - Gail Fox
11/08/07
“I was very pleased with the no pressure approach by Steve. He answered my questions without pressure to purchase one type over another. I am truly grateful for the regular service which caught the crack in heat exchanger before it was used- there by in all probability saving our lives!” - Stefanie Weber
09/09/07
“Great job, quick and on time!” - Fr. Jim Parker, St. Mary’s Church
09/26/07
“Excellent service people!”-Jim Burgmeier
03/23/2006
"As a homeowner it’s nice to feel confident that the gas stove was installed by experienced professionals. I love the looks of my new fireplace stove." -Jill Callahan
03/18/2006
"We were very impressed with your quick response & workmanship. Your thoughfulness of bringing space heaters for us to use was appreciated so much. When the job was completed you thoroughly re-checked everything. Thanks so very much for all you did." -Brian & Rita Perry
02/28/2006
"The workers were really on the ball. I don’t think we could have found better men to work with. They took time to explain difficult things that I should know. They cut a register in the floor. You don’t find help like those guys and also very friendly. " -Elizabeth Rathje
02/14/2006
"I want to especially thank Mack & Bret & Steve for helping us get the best possible deal. You guys are so thoughtful & nice. You all answered all of my questions(and phone calls) to the best of my understanding. I really thank you from the bottom of my heart for all you have done for me and my family. " -Kelly O'Rouke
02/11/2006
"Very happy with the salesman, service team and the process. My basement is warmer already. " -Jennifer Griffin
01/06/2006
"We were very happy with sales representative and technicians you sent to install our heating unit. They were all courteous, hard working and very thorough in completing the job. We love our new heating unit and are planning to have an insert put in our old gas log fireplace by you next year. Thank you." -Don & Nancy Frank
12/19/2005
"I really appreciated your service technician coming right away and being able to install a new furnace immediately. " -Suellen Flynn
12/07/2005
"We cannot thank you enough for your prompt and efficient service. Patterson’s really came through for us when our old furnace quit. You saved our Thanksgiving. Count on us to recommend Patterson’s to our friends. " -Bob & Joan Lentz
12/06/2005
"I’m very happy with the installation and quality of the gas stove. Looks like a first rate installation, done right the first time. No problems since installation. Stove works great. Thought install would have been sooner but under stand you were very busy. " -Peter Fah
11/29/2005
"You put us under no pressure and you followed through on everything you said you would do. All your employees we had contact with were friendly, knowledgeable and helpful. Our installer (Harry) went the extra mile and we appreciated watching him do his job. Thanks also to his helper Austin. " -Marvin Meyer
11/17/2005
"Mack, you were very quick at getting a service tech down to assess our problem. Your crew was very professional and helpful. PS: Techs said to tell you how awesome they were and that they are heating gods. " -Melissa Radtke
09/26/2005
"Mike always does such a great job on our equipment, Courteous, efficient , knowledgeable and always puts up with my dog. Patterson was the only sub-contractor on our addition we did not have any problems or delays , etc. with. Thank you. " -Mark & Julie Hermann
07/26/2005
"I was without air for about a week. I got prompt service . The other places I called said I would have to wait 2 weeks or longer for install. " -Jeannette Murphy
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